Q. How do I place an order on Zobello?
A. Follow the below steps to place an order on Zobello:
- Choose a product category; select the desired item, along with Size, Colour, Quantity and Fit (if available).
- Add the item to Shopping Bag.
- Click proceed to Checkout.
- Enter billing and shipping address, choose payment mode and proceed to payment.
- Confirm the order, make the payment.
- Once confirmed, an Order ID would be generated along with a Tracking ID.
Your order is placed and information is shared with you via email and sms.
Q. Do I need to put in my shipping address and other details every time I place a new order?
A. Once you become a user with us, you simply need to login in and all details like billing and shipping address would be retrieved from your account details. Hence you would not have to type in the details again, unless you plan to change the address, in that case you would have to type in the new address.
Q. How can I check my size and fit before I place the order?
A. Every Product details page comes with a SIZE GUIDE and a FIT GUIDE. Based on your measurements you can check which size would suit you the best and order accordingly. In the event that the size of your product is not right, then you can return the product for a refund and place a fresh order for the correct size. Refer to our Returns Policy for more details.
Q. When will I receive my order?
A. Once your order is placed, you will receive an email confirming the delivery date. You can also track your order by clicking on Order status on homepage entering your Tracking ID or order number. For more information kindly check our Shipping & Delivery Policy.
Q. Do you take orders by phone?
A. At this time we don’t have this facility. All orders are placed on Zobello.com webstore.
Q. In case of a gift item, will the recipient receive the original invoice and price tags?
A. Unfortunately due to prevalent courier company regulations we cannot remove the invoice and original price tags from the product being shipped. You can look at our Gift Services Policy for more details.
Q. Can I modify or change my existing order?
A. No, you would have to place a fresh order.
Q. How can I order an item, which is showing out of stock?
A. If an order is out of stock, that means it’s not available currently, you can however use the ‘Notify Me’ feature and we will inform you via email as and when it becomes available.
Q. Do you accept bulk orders?
A. For bulk orders, you can write to us at [email protected] with your company details and what you require and we will get in touch with you.
Q: What are Cross Border Fees or International Transaction Fees?
A: An international Transaction fee is not charged by us. The same is charged by the respective bank of your credit or debit card. Cross border or International transaction fees are actually charged by your bank. You can confirm the same with your concerned bank.
Q. Is there an extra charge for COD?
A. There are no extra charges for COD order.
Q. How will I get to know if my COD order is confirmed or not?
A. Once placed your COD order will be deemed confirmed and ready for processing. Please ensure at the time of checkout to give your mobile number and email id which is currently active.