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Shipping And Delivery

We, at Zobello know how important it is for you to receive your purchased products in the finest condition within expected delivery time. That is why Zobello partners with the best courier companies to deliver your product to you safely and efficiently.

Countries delivered

We deliver to most postal addresses around the world. Click on link below to see the list of all the countries we deliver to around the globe. Courier companies do not deliver to P.O.Box address, so we request you to provide full street address with Pin code / Zip code during checkout.

Please note: Residential shipments to USA, Canada, EU & Other International countries, if not received at your given address would be withheld with the courier company for 48 hours. If a customer fails to contact the courier company, within the stipulated time period, then the order will be cancelled without the amount being refunded. Our courier agents will not be able to provide sign confirmation of delivery made in such cases. Hence please ensure someone is present to accept the delivery of package.

We could use courier services of following logistics companies:

Order tracking

You can track your order by going to Zobello website and clicking the Order Status on home page. Enter tracking ID or Order number provided to you to see where your package is. You can also check for tracking ID from the confirmation email sent to you email ID. Expected delivery times would be shown on this page so you would know where your order has reached and how long can it take to reach your doorstep.

Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites.

Address change requests

Yes, but only if the order has not been dispatched from our warehouse. Once order is dispatched you cannot change your shipping address. The ideal timeline we provide for changing the shipping address after placing the order is 2 to 5 hrs. For change of address drop us a mail at [email protected] with the revised shipping address and the Order ID.

Multiple shipping addresses

At the current moment we don’t facilitate multiple shipping, hence request you to place a new order for a different shipping address.

Incorrect or Incomplete Address

Courier companies charge a penalty for incorrect shipping addresses, wherein the address and pin code/zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees. Please make sure your enter the correct shipping address during the checkout process.

Transit times

Expected Delivery times for India and International markets are mentioned in table below. No orders will be accepted from Country/Pin/Zip code, which is currently not covered in our delivery zone, same will be confirmed to you during checkout.

COUNTRY OF ORIGIN

ESTIMATED DELIVERY TIME

USA , Canada & EU

6-8 working days

Rest of the World

7-9 working days

India- Zone 1(Delhi-NCR)

2-3 working days

India- Zone 2 (North India)

3-4 working days

India- Zone 3 (Metro Cities )

3-4 working days

Rest Of India

5-6 working days

 

Transit times mentioned here are approximate values only and some times due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason.

Shipping charges

Shipping charges are based on item price and weight. More number of items in your shopping bag will get you the benefits of lesser shipping charges. All item weights will be rounded up to the next 500 grams by courier companies. 
International shipping and handling rates are based on the size of your order. Hence, bigger your order is, lower is the shipping cost.

For Pan India

ORDER AMOUNT

SHIPPING CHARGES

Orders Rs.999 or below (India)

Shipping Charge of Rs.99

Orders above Rs.999 (India)

Free Shipping (only in India)

* Cash on Delivery Charges

No Charge ( only applicable in India )

 

For International Orders - Flat Shipping Rate (on any amount of Order/Quantity)

COUNTRY OF ORIGIN

FOR SHIPPING CHARGES

US & GLOBAL

US $15

Foreign custom duties and taxes

Please note that displayed product prices on Zobello do not include duties and taxes. Duty (or customs tariffs) is set by the destination country’s customs authorities and is determined based on a combination of the country of origin or manufacturing location of the goods being purchased and the classification of that merchandise. The customer will bear these charges upon receiving the order. You can contact your local customs office for specific details.

Zobello has no control over such custom duties/taxes. You should check with your local customs office for further details.

Package damaged or tampered

Please don’t accept a package that has been tampered with or damaged in any way. Lodge a written complaint on the courier delivery slip and inform us on [email protected] within 24 hours with your order details. Photos of the package and contents would be helpful for taking it up with courier company.

Delivery Pin code/Zip Code

When you enter your shipping address during checkout, you would be confirmed if we deliver to your area or not. We keep on updating our coverage area so if we don’t deliver to your area currently then please check after some time to see if our list is updated.

Order lost in transit

If a shipment is lost in transit, we wait for 15 days and then reprocess/reship the order. In such a scenario if you wish to cancel your order, you may do so by dropping an email to [email protected] and we will credit your money back into your account.

Different billing and shipping address

Yes, Billing Address is the address where a customer gets his bills from the credit card company. Shipping address is the address where the customer wants to receive their shipment. It can be same or different depending on you.

Bulk orders

If you request for a large order size of a particular style/s then you can drop us an email at [email protected] with the order details and we will get back to you.

Shipping in part

It is possible due to stocking at various locations that an order may be shipped in parts.

Packing

We pack our products in polythene before putting them in standard packing box and shipping via 1st class Air courier services.

Transit Risks

Zobello ships all parcels as fully insured at no extra cost to customers. If Courier Company fails to deliver, you do not suffer any loss. In-transit risk is all ours. But Zobello will not responsible for lost and stolen packages or any full or partial damages to the package after being left at customer's address by postal / courier agency. In order to avoid this kindly ensure you are present at the time of delivery.