We believe in being Honest to our customers. We want you to have an absolutely hassle free shopping experience. All Zobello products are brand-new and 100% genuine.
In case the product you have received is Damaged / Defective or a Wrong item has been shipped to you then you can claim full refund on your order ( including shipping charges ) with 15 days of receipt. Damaged/ Defective or Wrong items must be returned in the original condition they were received in with all the accompanying accessories, tags and any free gifts. Please do send us a mail at firstname.lastname@example.org with Order ID and details of the product you are returning to get a return authorization prior to shipping.
Without a return authorization returns will not be accepted.
If for any other reason you are not satisfied with your online purchase, you may return unused articles within 15 days of receipt (own expense). The articles must be returned undamaged and with their labels attached. Please do send us a mail with order ID and details of the product you are returning.
Always include your order number(s) when you make a return to us.
We do not accept Return on Swimsuits / Undergarments due to hygienic reasons.
We now ship a self adhesive returns label with all our shipments. Incase you wish to return the order simply fill in the items details you wish to return and stick the return label on the package.
Incase you have misplaced the returns label, you can download a new one here. Download Returns.pdf
Once we receive your return, all goods will be inspected. Articles must be returned undamaged and with their labels attached. Any item in unsuitable condition will be sent back to you.
For International customers a refund of the returned goods will be made within 1-2 business days after the goods have been inspected, which is a days process to the credit/debit/paypal card you used for the original purchase (shipping costs are to be borne by you). Since we are not responsible for any items that are sent to us, we recommend using a courier service that insures the value of your returned products and gives you a proof of shipping.
Exchange facility is not available for international orders, we urge you to return the item within 15 days of delivery and place a new order for the required articles.
For International customers there is only the self ship option available.
You can pay with the following cards: Visa, MasterCard, American Express, Discover and PayPal.
We do not accept cash, cheques or phone orders.
While checking out from the website, you would see an option to pay via Paypal.
- You will be re-directed to the PayPal website to complete the payment.
- You can opt to login to your PayPal account to complete the purchase or pay with debit/credit card via guest checkout.
- We do not store any card details on our website. Also, Paypal does not share any financial details with Zobello.
- Card information entered is transmitted in encrypted form using the encryption protocol known as Secure Socket Layer (SSL) to protect your data; you can verify this by clicking on the padlock that appears in the address bar of your browser during the checkout process.
Custom duties and taxes
Please note that displayed product prices on Zobello do not include duties and taxes. Duty (or customs tariffs) is set by the destination country’s customs authorities and is determined based on a combination of the country of origin or manufacturing location of the goods being purchased and the classification of that merchandise. The customer will bear these charges upon receiving the order. You can contact your local customs office for specific details.
Zobello has no control over such custom duties/taxes. You should check with your local customs office for further details.
Expected Delivery times for India and International markets are mentioned in table below. No orders will be accepted from Country/Pin/Zip code, which is currently not covered in our delivery zone, same will be confirmed to you during checkout
COUNTRY OF ORIGIN
ESTIMATED DELIVERY TIME
USA , Canada & EU
6-8 working days
Rest of the World
7-9 working days
For International (US & Global) Orders - Flat Shipping Rates
COUNTRY OF ORIGIN
FOR SHIPPING CHARGES
Order Below US $75
Order US $75 and above
Transit times mentioned here are approximate values only and some times due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason.