Returns & Exchanges

We believe in being Honest to our customers. We want you to have an absolutely hassle free shopping experience. All Zobello products are brand-new and 100% genuine.

In case the product you have received is Damaged / Defective or a Wrong item has been shipped to you then you can claim full refund on your order ( including shipping charges ) within 15 days of receipt. Damaged/ Defective or Wrong items must be returned in the original condition as they were received with all the accompanying accessories, tags and any free gifts.
Please do send us a mail with order ID and details of the product you are returning.

If for any other reason you are not satisfied with your online purchase, you may return unused articles within 15 days of delivery (at your own expense).

Incase you are facing a sizing/ fitting issue, you may exchange the same within 15 days of delivery. You can raise an exchange request by logging into your Zobello Account and we would arrange a reverse pick up (depending on area pincode serviceability) to fulfil the request.

*Note: We would only arrange for the reverse pick up once per order from our end. Incase you need another replacement for the same order, you would have to return the articles (at your own expense).

The articles must be returned undamaged and with their labels attached.
Please ensure that the Zobello tag thread is not cut if you want to return item. Incase the tag thread is cut we will not accept the return item.
Please do send us a mail with order ID and details of the product you are returning.

Always include your order number(s) when you make a return to us.

We do not accept return/exchange on Innerwear due to hygienic reasons.

To return your order, please send the package by pasting the return label provided via mail once the return request is authorized.

Once we receive your return, all goods will be inspected. Articles must be returned undamaged and with their labels attached. Any item in unsuitable condition will be sent back to you (at your expense).

For International customers a refund credit of the returned goods will be made within 1 business day on receipt of the product, to the channel you used for the original purchase (Shipping costs are to your expense). Since we are not responsible for any items that are sent to us, we recommend using a courier service that insures the value of your returned products and gives you a proof of shipping.

Exchange facility is not available for international orders, we urge you to return the item within 15 days of delivery and place a new order for the required articles.

For International customers there is only the self ship option available.

For Indian customers : Our refund process is very simple and can be done online by logging into your account. A refund credit of the returned goods will be made within 24 hours after receipt of the product to the card you used for the original purchase (Shipping costs are to your expense).

Note: We process the refund within 24 hours from our end after receipt of the product, once the product has passed the inspection. The amount then would be credited back to your account in accordance with the banks procedures.

For COD (cash on delivery) orders, please advise by email or enter online in the order you would like to return, the Bank name, Branch, City, Account number and Bank IFSC code for us to initiate the credit.

You need to mention via mail if we should pick up order or would you be sending the order from your end ( For Indian customers only).

• • Pick-Up: If you want us to pick up the order, kindly keep the order ready at the time of pickup, which will be communicated to you via email and SMS.
  Incase of return, if we arrange a reverse pick up then we would be deducting Rs. 99/- as reverse shipping charges.

• • Self-Ship: In case you plan to ship the item yourself, please use a trusted courier service to ship the return, to the address provided in the return label sent with your order. 
  In case of self-ship a full refund would be initiated from our end.

Note: If in a multiple order you are returning only a single item/part of the order, in such case refund would be made for that specific product being returned 
only and not the whole order.

Important: 

• • Return/Exchange of products purchased on sale price would be refunded through Zobello credits only.
• • We would only exchange/refund via credit points incase the product has been discounted using coupon code (other than the introductory discount code).
• • You would have to return the whole order incase you wish to return all regular priced items and keep the discounted products (discounted using coupon code).